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IT Helpdesk

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Salary Description:
Competitive Salary Offered
PFH Technology group
Job Ref:

Level 1 Technical Engineer

In this Level 1 Technical Engineer position you will be responsible for providing technical assistance across all clients in our Managed Services Department.    

Duties Include:  

  • Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues      
  • Logging calls (tickets) and keeping records of customer queries.      
  • Analysing call logs so you can spot common trends and underlying problems.      
  • Updating help desk documentation so that support information is available and current for each customer.      
  • Testing and fixing faulty equipment      
  • PC builds and installations.      
  • Execute any activities assigned      
  • Monitor and control any activities assigned      
  • Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)      
  • Complete time sheets daily      

Skills Required:    

  • An ability to communicate verbally and via email with all customers in simple and understanding manner      
  • An understanding of the business impact of ICT Systems and devices      
  • An ability to follow through and close out all issues to customers satisfaction    
  • An ability to assess each users IT knowledge levels      
  • Being able to work under pressure      
  • An ability to think logically      
  • Good analytical and problem-solving skills      
  • Good interpersonal and customer care skills      
  • Good accurate records keeping      
  • Willingness to learn in a fast paced environment      
  • Professional and flexible attitude 
Contact Details:
PFH Technology group
Tel: 01
Contact: Colm Porter

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