Service Desk Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Unspecified
Salary Description:
€Neg
Posted:
31/10/2018
Recruiter:
Enterprise People
Job Ref:
EP5847

Enterprise People are currently seeking a Service Desk Analyst for a 9 Month contract with a leading financial services company based in Dublin city centre. This is an excellent opportunity for an experienced Service Desk Analyst to join a leader in their field where you will gain valuable experience working with market leading technologies.

The Service Desk Analyst will:


KEY RESPONSIBILITIES:

• Record details of all incoming support requests and assign tickets in line with company procedures ensuring accurate information is obtained


• Liaise with the 2nd level IT support team to ensure speedy resolution larger issues when required


• Ensure support requests are resolved within the agreed service level agreement (SLA)


• Work with 3rd party suppliers to ensure the timely resolution of any issues


• Act as backup to Desktop Support team when required


• Provide regular updates to users to ensure they kept fully informed of developments




QUALIFICATIONS & EXPERIENCE:

• An IT Qualification

• 2+ Years’ experience in a service desk / technical support role

• Experience supporting Windows based products in a corporate environment

• Strong MS office and Hardware support experience

• Excellent team player

• Excellent customer service skills

• Strong communication and interpersonal skills





Please call Patrick Docherty at Enterprise People for more information.


Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.


Contact Details:
Enterprise People
Tel: 01 628 7800
Contact: Patrick Docherty

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