Enterprise People are currently seeking a Service Desk Analyst for a 9 Month contract with a leading financial services company based in Dublin city centre. This is an excellent opportunity for an experienced Service Desk Analyst to join a leader in their field where you will gain valuable experience working with market leading technologies.

The Service Desk Analyst will:

KEY RESPONSIBILITIES:

• Record details of all incoming support requests and assign tickets in line with company procedures ensuring accurate information is obtained

• Liaise with the 2nd level IT support team to ensure speedy resolution larger issues when required

• Ensure support requests are resolved within the agreed service level agreement (SLA)

• Work with 3rd party suppliers to ensure the timely resolution of any issues

• Act as backup to Desktop Support team when required

• Provide regular updates to users to ensure they kept fully informed of developments

QUALIFICATIONS & EXPERIENCE:

• An IT Qualification

• 2+ Years’ experience in a service desk / technical support role

• Experience supporting Windows based products in a corporate environment

• Strong MS office and Hardware support experience

• Excellent team player

• Excellent customer service skills

• Strong communication and interpersonal skills

Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.