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Eclipse Production Support and Development Analyst

Job Category:
Technical Support - L 1, 2,3, RDBMS / Oracle SAP SQL
Job Type:
Level of IT Experience:
0-1 Year
East Ireland
€35,000 to €40,000 per annum
realTime Recruitment Ltd.
Job Ref:

reaITime recruitment is currently in the market for an Eclipse Production Support and Development Analyst on a permanent role based in North Leinster.

Main Resposibilities:
Provide business and technical support of the unit-linked policy administration system (Eclipse):
• Managing incidents and change requests raised through Incident Management Systems, including triage, communication and escalation.
• Analysing incidents raised, including root cause analysis
• Effective communication with internal clients and other system support teams.
• Liaising with 3rd party Supplier (DST Systems) on incident solutions
• Testing, planning and implementing scripts for data fixes
• Supporting users in multiple regions, timezones and cultures
• Running and supporting daily “End of Day – Batch Run” transaction processing on a rota basisProvide support for code releases of the policy administration system, including testing, planning and implementation

Key Skills:
• Knowledge of MS SQL Server or other data colection tools.
• Previous experience in Application Support or similar.
• Excellent customer service and communication skills.
• Desired knowledge of financial and unit-link product.
• Desired experience in software release planning and testing including SIT, Regression and UAT support experience.
• Appreciation of complimentary disciplines (eg data admin, programming) is preferable.

If your in the market now please get in touch and send your C.V to or give us a call on 01 6520652

Contact Details:
realTime Recruitment Ltd.
Tel: 01 6520652
Contact: Gary Seery

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