Desktop Support Engineer - Shannon

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
0-1 Year
West Ireland
Shannon, Co. Clare
Salary Description:
Job Ref:

 Our Client, a global Leader in manufacturing industry, is currently recruiting for an IT Support to join their team in Shannon. The ideal candidate will have 0-2 years’ Help Desk experience with PCs/Laptops/Servers/Printers, Active Directory, MS Office etc.

Technical Requirements

  • 0 – 2 years of Help Desk/Desk Support, Customer Service experience with problem solving involving hardware, software, and networks.    
  • Technical helpdesk, technical call centre or customer service experience via phone/email/chat
  • Disciplined, systematic problem-solving skills
  • Knowledge of: Windows Operating systems: Windows 7, Windows Vista, Windows XP, Windows 2000, Win 8+ and Win 10
  • Office 365 ITSM ticketing tools such as Remedy, Service Now
  • Strong knowledge of applications like Skype for Business, Windows remote assistance etc.
  • MS Office Suite (XP, 2003, 2007, 2010, 2013, 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox, Edge), VPN and remote dial-in users Support for laptop, desktops, and printer’s PDA and Mobile device management Others: Adobe Acrobat and other common desktop applications like WinZip, etc
  • Knowledge of Remote Desktop tools
  • Understand of ITIL processes
  • Servers: Windows 2000, Windows 2003, Windows 2008, Windows 2012
  • Knowledge of Active Directory, Exchange 2003/2007

Soft Skills

  • Excellent communication and conversation skills in English (Verbal and Written)
  • Should have a great customer handling skill
  • Able to handle unforeseen situations
  • Strong follow up to resolve issues 

Other Skills/Experience

  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.  
  • Personal dedication to providing high quality, superior service at all times. 
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
  • Ability to learn new information quickly and the willingness to do so at all times.  
  • Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via mobile phone device during the week.
  • Customer Focus

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Contact Details:
Tel: 061209510
Contact: Orla Ryan

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