Realtime Recruitment has a requirement for a Service Delivery Manager for a permanent position in South Dublin.
My client is seeking someone who has a proven track record managing service operation in order to deliver service commitments and improvements.
• Proven track record working in a similar role
• Managed Services Background highly advantageous
• Offshore/nearshore resource management
• ITIL Certified
• Strong background conducting incident, problem and release management
• Demonstrable knowledge and expertise of Service Delivery Management standards and practices
• Strong stakeholder and vendor management
• Ensuring customer SLA’s are met and exceeded
• You will be responsible for the technical competencies of the delivery team and will need to ensure a sufficient level of skills exist to deliver the service
If this role is of interest please send your CV to firstname.lastname@example.org or call me today on 01 – 652 0652.