Our Client has an requirement for an experience Desktop Support Engineer, this position will be responsobile for the resolution of 1st and 2nd level support tickets for Clients ranging from SMB to Enterprise.

If you enjoy working in a colabrative team based environment and you have a positive attitude, then this is an opportunity worth discussing. The company offers a support for engineers to attain industry based certification and has a positive culture of promotin from within.

Key responsibilities:

* Logging and resolving tickets within the departments SLA.
* Managing User profiles and hardware for new starters, contractors and people exiting the organisation.
* Updating Active directory profiles and managing user groups and access to shared folders/drives.
* Resolving any hardware related issues e.g. hard drive replacements, OS upgrades, installation of additional software etc.
* Additional project work as required.
* Maintaining documentation to the required standards.

Technical Experience:

* 2+ years desktop supportexperience with hands on exposure to Windows Server 2008 -2016, Microsoft Exchange and Active Directory.
* Experience working in an SLA driven environment and experience of managing support tickets to ensure that SLA's are complyed with.
* Strong interpersonal skills and proven ability to maintain site documentation.

SureCandidate Contact:

For further information or to apply for this position please contact Matthew Duane Rice

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