Who we are PwC's Operate is investing in the further expansion of its managed services offering and are seeking to recruit a Business Improvement Specialist who can help us deliver operational programmes for our clients. We have skilled, energetic people with a range of expertise and experience including financial services, law, project management, finance operations and languages. We are fully committed to ensuring our all of our delivery teams have the right, sustainable methods, skills and knowledge to deliver operational excellence for our clients. Role description The role will be to support the delivery of operational excellence across PwC Operate, both within existing programmes and also new and mobilising programmes. This will include delivery of robust organisational and operational processes to improve efficiency, reduce cost and increase internal/external customer satisfaction. The role will apply an improvement first lens to solving problems that may arise within the operational programmes and will support embedment of key operating principles and behaviours to ensure "Great" process standards. It will drive forward the identification and deployment of improvement opportunities; resolve issues; and provide focus on business wide operational excellence strategies to drive business performance. The successful candidate will have held a key role delivering in continuous improvement/ operational excellence and have prior experience of delivering performance improvement methodologies such as Lean/ Six Sigma. Credibility with senior leaders and a commercial understanding is essential along with tangible examples of having delivered change management agendas with excellent results. Proactiveness, pace and problem solving are key. Responsibilities: Support the delivery of a continuous improvement approach and methodology framework, providing high quality and robust information to support effective decision making Apply Six Sigma and/ or lean methodology to understand and improve business wide processes, driving operational excellence throughout Ensure that process design is in line with regulatory commitments, cost challenges, client engagement, commercial business decisions, audit/control issues, and business growth Facilitate PwC Operate process improvement projects and remove business process and system inefficiencies Create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering; integrating new systems and processes with existing ones; and working with stakeholders to ensure systems/ processes provided meet long term strategic requirements Engage with and deliver rollout of Perform, the company's internal process excellence framework Challenge the status quo and support the development of new initiatives across PwC Operate; ensure new programmes of work are designed to be operationally excellent from the outset Coach, facilitate and mentor across all levels as appropriate to deliver CI/ Operational Excellence framework; whilst developing the organisational knowledge base and capability in CI principles and techniques Partner with multiple business pillars, creating collaboration across matrix structures Measure efficiency and cost savings gained through continuous improvement methods effectively Prepare value adding and transparent management information and robust qualitative and quantitative stakeholder reports and dashboards
Successful candidates should be: Results focused: focused on delivering results and driving change within short periods of time Sensitive to human aspects: strong emotional intelligence and awareness of human challenges in implementing change Influential: able to effect real change and become a trusted advisor to Team Leaders and Managers Dedicated: 100% time commitment for coaching, feedback, training and workshops Confident and willing to learn: able to articulate and defend a point of view, whilst being open to those of others Passionate: enthusiastic about making a difference for employees and internal/external customers Strong problem solver: can independently structure a problem, analyse data to define root causes and develop improvement ideas Experience required A successful candidate will have the following essential experience: Lean / Six Sigma qualified and experience of deploying the methodologies in practice Successful management and leadership of teams to drive improvement initiatives Experience of facilitating practical improvement sessions resulting in pacey and high quality outputs Understanding and active experience of data analysis and statistical techniques Skills in the use of documentation, planning and presentation software tools e.g. Advanced MS Office, Sharepoint, Visio skills Experience delivering rapid change programmes, demonstrates excellent planning and organisational skills Desirable Skills Assist with the planning of process change, ensuring governance, risk management, controls and compliance requirements are considered (formalised Project Management skills e.g. Prince etc advantageous) Understanding of FCA guidelines and key financial services including KYC processes an advantage Knowledge of operational modelling tools and reporting tools Location The role will be based in Belfast; however as a result of the wide variety of clients and projects, you may be asked to work in other locations within the UK and beyond. Your desire and ability to do this will be discussed as part of the recruitment process. Candidates who are unable or do not wish to work on projects in other locations will still be considered.
The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here Diversity We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. Learn more here Closing Date: Friday 27 July midday

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