Do you have experience of covering a 24/7 operation? Are you a wizard at dealing with technical issues? Or perhaps you have had exposure to dealing directly with customers? You might even be at the start of your career and looking for a passionate company that is rapidly growing and can offer plenty of opportunity? We are looking for a dedicated Operations Assistant to work as part of a busy operations team and provide daily support to customers and staff alike, by coordinating and administering incoming and outgoing deliveries. Alongside this, you will also ensure that the facilities are maintained and kept in a clean and professional manner at all times. Importantly, you will also facilitate the smooth flow of information (so tasks can be carried out efficiently and professionally) and also identify and resolve related issues in order to meet the business requirements.
Who are we?
Equinix is the one of the largest growing Data Centre companies, growing connectivity between clients worldwide. That's why we're always looking for creative and visionary people who can help us achieve our goal - global interconnection. With over 190 datacentres in over 24 countries spanning across 5 continents, we are home of the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations, and complex cloud and application solutions
Responsibilities
Installations
* You will Assists the Operations Team in Customer Installations
Queue Management
* Updates customers on assets and deliveries via the Siebel queue and ensures alignment to all pre-defined SLAs
Cross Connects
* Assists Operations Team with running Structured Cabling
Documentation/Reporting
* Maintains detailed written records of all work activity
* Maintains a log on internal systems of incoming and outgoing deliveries, in line with company procedure, both for accounting and accountability purposes
Projects
* Supports fulfillment of projects with direction from senior staff
Training
* Finishes the assigned training in a timely manner
Customer Management
* Supports customer happiness through timely and precise order execution
Operational Support
* Operates and co-ordinates incoming and outgoing deliveries, both for internal and external customers, providing prompt and efficient responses and explains on-site procedures. This also includes goods lift supervision during deliveries
* Lifts equipment up to and in excess of 25kgs - correct Lifting equipment to be utilized where necessary
* Supervises contractors carrying out work within the Data Centre
* Maintains a secure site by rigidly following and applying security procedures
* Ensures health & safety guidelines is followed and raises any issues deemed to be detrimental to cause a hazard
* Assists Operations and Facilities staff as required
Datacentre Maintenance
* Maintains and cleans the site to a suitably professional level, ensuring no items attributed to deliveries cause a hazard
* Ensures datacentre waste due to deliveries and customer equipment is disposed of in accordance with Equinix policies and procedures
This is an opportunity, as a Operations Assistant, for you to leave your mark in an organisation that is growing quickly and still runs with a pioneer spirit. Not forgetting of course, a competitive salary and exceptional secondary benefits for you to enjoy.
Requirements
Essential
* Computer-literacy / IT skills (email, internal systems, Internet etc.). Overall baseline computer knowledge and familiarity (Window Platform)
* Proficient in Microsoft Office (Word, Excel, Outlook)
* Experience of working night shifts an advantage (please note that you will work towards developing into a Datacentre Technician position which will be shift based and cover a 24/7 operation)
Desirable
* Knowledge of the Datacentre environment
* Experience in Customer Service / Operation Centres / Datacentres / Warehouses / Logistics / Asset Management
* Knowledge of structured cabling systems
* Knowledge of Logistics / warehouse systems
* Certificate in IT preferred or equivalent experience
* Experience/qualification in Manual Handling
Are you interested?
Click apply now
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability
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