Excellent opportunity to join a company that will invest in you. They provide extensive training and development on new and existing technologies, so that you will have the tools to perform at the highest level. They reward high performances and are continuously helping the current team to achieve them. 

Responsibilities

• Resolve customer issues and maintain ownership until the problem is resolved
• Develop a good technical understanding of the product
• Act as an effective technical interface between the customer and 3rd Level Technical Support teams

Requirements

• Possesses good problem solving and analytical skills.
• Understands the operating system resource management and builds OS level and/or network debugging skills in position.
• Bachelor of Science in Computer Science or equivalent experience.
• 3+ years of experience in a technical customer support environment or field experience, working in enterprise level environments.
• Windows Server, including Windows 2008, and MS Exchange
• Linux
• Clear understanding of SSL, DNS, TCP/IP and networking concepts
• Firewall/DMZ configuration
• LDAP/Active Directory & ActiveSync

Experience in the following areas is highly desirable:

• Smartphone and tablet devices like Apple iOS and Android Phone
• Software based on Apache Tomcat or Windows IIS
• MySQL, Postgres or SQLServer
• Cloud-based SaaS products