Senior System Engineer

itContracting are now taking immediate applications for a Senior System Engineer. This is a permanent position with our international client based in Dublin 14.

Primary Objective:

The role of Senior Systems Engineer is to lead the IT operations (infrastructure and business) across our client's European business, providing technical expertise in the delivery of all aspects of the of their IT service offerings.

This includes contributing to and maintaining an ongoing plan for IT infrastructure systems, network

communications and maintenance.

You are required to work without supervision, but with guidance on non-standard features and will be usually engaged on more responsible assignments requiring substantial professional experience.

The Senior System Engineer (Europe) reports directly to the Group IT Manager, located out of Ireland.

The Senior System Engineer (Europe) is responsible for the local IT Operations team, consisting of System Administrators and Service Desk Operators.

Key Deliverables and Responsibilities

Operations Management

* Build relationships with users and key business stakeholders to better understand business activity and ongoing requirements for service delivery
* Lead the delivery, maintenance, development, and evaluation of all IT service offerings
* Ensure ongoing performance of network and services through changes, upgrades and improvements
* Lead IT projects
* Analyse existing solutions and make recommendations for improvements and change
* Conduct feasibility studies for various upgrades, project improvements
* Monitor IT Security and report breaches within risk management system
* Position Description - Senior System Engineer (EU)
* Ensure the IT Backup Policy is implemented across all services and reviewed to ensure compliance.
* Practice IT asset management, including maintenance of component inventory and related documentation

Strategy and Planning

* Work with the Group IT Manager to develop, implement, and maintain policies, and procedures, for IT operations
* Participate in the development of IT strategies in collaboration with the IT Management team
* Conduct research and make recommendations on products, services, protocols, and standards in support of IT service offerings
* Work with broader IT Management Team (located in Internationally) to adhere to change management, disaster recovery and business continuity frameworks

Project and Service Delivery

* Effectively assign and prioritise resources to project activities and service delivery, without disrupting business-as-usual operations
* Identify and articulate risks associated with IT operations projects and service delivery
* Adheres to standards and procedures (e.g. software control, change management, documentation)
* Schedules work and confers with key stakeholders if problems are identified that impact deadlines and other stakeholder expectations
* Assigns tasks and monitors the execution of action plans
* Delivers solutions that meet quality requirements and are within approved budget and timeframes
* Assists internal and external customers to use our client's technology

Leadership

* Manage and lead the Europe IT team
* Create an environment where team members:

* Understand their place and role in achieving company goals
* Freely exchange and pursue ideas and questions
* Are encouraged to be innovative and creative
* Foster self-improvement and commitment to excellence

* Seek and provide feedback from / to team members to improve performance
* Provide support, mentoring and professional guidance to all direct reports

Quality

* Monitors and takes accountability for the quality of work done by staff
* Ensure that the appropriate standards, methods and procedures are used to deliver high quality outcomes.
* Ensure that all applications, components, and modules are based on industry standards, are fit for purpose, and meet agreed customer requirements.
* Seeks continually to improve on professional work practices and processes, strategies, tools and techniques to boost work productivity and effectiveness.
* Actively suggests and implements improvements to process and procedures
* Adhere to policies and legislation relevant to the role including the company's Privacy Policy
* Contribute to the development of technical documentation

Teamwork

* Supports all team members by working together as a group to achieve organisational outcomes/goals
* Values and respects the views and beliefs of patients and team members
* Maintains open and shared knowledge with team members
* Participates in regular performance reviews as per performance management
* Communicates in a clear and professional manner at all times, demonstrating empathy when necessary

Ideal Qualifications and Experience

* 6 + Years' Helpdesk / Problem solving experience
* 6 + Years' experience with Windows Domains / Active Directory
* 6 + Years' experience administrating LAN and WAN networks
* Microsoft Certified Professional or other IT Tertiary Qualification
* Bachelor Degree within IT Discipline desirable
* Proven knowledge of current technologies and their application in enterprise implementations
* Proven ability to manage teams across geographically disperse locations
* Experienced in managing various stakeholders at different levels.
* Understanding of healthcare industry and relevant regulatory bodies.

Interpersonal Attributes

* Highly focused customer service attitude
* Excellent presentation, communication and interpersonal skills
* High levels of skill to be able to multi task on a variety of task
* High level of skill in decision making in particular problem identification, solution and analysis
* Collaborative, values team work and integration
* Ability to participate in after hours, weekend work and travel as required.
* Ability to remain composed under pressure
* Positive role modelling including the provision of constructive feedback to help others as required
* Mentor to less experienced staff
* Effective prioritisation and organisational skills
* Strong process development and planning skills
* Ability to be responsible and accountable for own practices
* Strong attention to detail
* Approachable

Travel Requirements

* Travel to Europe business sites as required.

More details about the client and the role available on application. Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.

If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence please contact Chris Byrne in itContracting directly ( 01 526 7737 or chris dot byrne at itContracting dot ie )

Evros / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros / itContracting apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with Evros / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Evros / itContracting.

Ref: ITC2305

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