Helpdesk Support Analyst

Job Category:
Analyst (Business/Systems), Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
West Ireland, South Ireland
Location:
Co.Kerry
Salary Description:
Competitive Package
Posted:
15/10/2018
Recruiter:
Red Chair Recruitment
Job Ref:
HDSA7785

Helpdesk Support Analyst 3+ year experience

Competitive Rates

Large Enterprise Client, Complex Environment

This role will consist of guiding individuals within a large team of highly skilled support agents, you must identify training needs for the members of your team and performing the training required. In this role, you must be attentive and notice upcoming ticket trends within your support environment and rectify these issues as fast as possible.

Requirements:

If you wish to apply for this role we do ask that you have the following requirements:

A minimum of 3+ years’ experience within a similar supervisory role, experience with ITIL service delivery best practices. For this role, having worked in a Citrix environment is considered an advantage and knowledge of Dame Ware or any other remote tools will help your application.

Not required but have a high level of proficiency in the following languages are considered a plus, French, German, Japanese and Russian (Not Necessary but is an advantage)

Package:

A competitive salary will be offered in this role depending on experience with Bonuses, Healthcare and contribution towards your pension included.

If you feel that you have what it takes to fulfil these requirements, then please forward your application.

We Get People,

Zack Birdthistle

IT Recruitment Consultant

Red Chair Recruitment, Recruitment House, 91 New Street, Killarney, Co. Kerry, Ireland

Tel: +353 (0) 64 66 22 007 Web: www.redchairrecruitment.ie

Contact Details:
Red Chair Recruitment
Tel: +353 64 66 22 007
Contact: Zack Birdthistle

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