Sorry, but this job has expired. Please try another search or browse our jobs.

Service Desk Engineer - German

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
0-1 Year
Area:
Cork
Location:
Cork
Salary Description:
Negotiable
Posted:
24/07/2018
Recruiter:
FRS Recruitment
Job Ref:
FRS28417

Duties & Responsibilities:

* Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password
* Deal with customer IT queries for first line support, using your judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention
* Monitor and update call logging system, ensuring customers receive top level service
* Excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems.

Job Objectives:

Main Purpose:

* To provide technical IT Service Desk analysis and solutions to clients.
* Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password
* Assess and resolve customer IT queries for First line support, using judgement and experience to diagnose and troubleshoot issues
* Identify and escalate complicated or specialised situations requiring urgent attention
* Monitor and update call logging system, ensuring customers receive top level service

Knowledge, Experience and Skills:

* Fluency in Germany both written and oral is imperative
* 3rd level IT related degree desirable
* MCP and Microsoft software certification desirable
* Excellent communication skills with the ability to support clients remotely
* Experience in adhering to KPIs
* Excellent time management skills and ability to work under time pressure
* Base understanding of Microsoft Active Directory
* Understanding of ITIL framework
* Previous 1st Line experience

Contact Details:
FRS Recruitment
Tel: 00353 (0)86 7838584
Contact: Emma Sheehy

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings