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Service Desk Engineer - German

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
0-1 Year
Area:
Cork
Location:
Cork
Salary Description:
Negotiable
Posted:
24/07/2018
Recruiter:
FRS Recruitment
Job Ref:
FRS28417

Duties & Responsibilities:

* Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password
* Deal with customer IT queries for first line support, using your judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention
* Monitor and update call logging system, ensuring customers receive top level service
* Excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems.

Job Objectives:

Main Purpose:

* To provide technical IT Service Desk analysis and solutions to clients.
* Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password
* Assess and resolve customer IT queries for First line support, using judgement and experience to diagnose and troubleshoot issues
* Identify and escalate complicated or specialised situations requiring urgent attention
* Monitor and update call logging system, ensuring customers receive top level service

Knowledge, Experience and Skills:

* Fluency in Germany both written and oral is imperative
* 3rd level IT related degree desirable
* MCP and Microsoft software certification desirable
* Excellent communication skills with the ability to support clients remotely
* Experience in adhering to KPIs
* Excellent time management skills and ability to work under time pressure
* Base understanding of Microsoft Active Directory
* Understanding of ITIL framework
* Previous 1st Line experience

Contact Details:
FRS Recruitment
Tel: 00353 (0)86 7838584
Contact: Emma Sheehy

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