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Customer Support-Application Support Engineer

Job Category:
Software Developer/Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Grattan Bridge House, 1 Ormond Quay Upper Dublin 7
Salary Description:
Salary negotiable
OpenJaw Technologies
Job Ref:

Application Support Engineer - Dublin                                                                     

To facilitate the continued growth of OpenJaw Technologies we are currently recruiting for an Application Support Engineer in our Dublin office, who will join a small team tasked with supporting our customers. This is a demanding and rewarding role that requires a broad skillset. This is a permanent position offering tremendous potential to highly motivated individuals who wish to work with the latest XML, SQL and Internet technologies.

Duties and Responsibilities

  • Effectively handle incoming customer issues and bugs in a considerate and timely manner.
  • Record all customer interaction in the Issue Tracking System.
  • Ensure response and resolution of issues within agreed SLA.
  • Spot trends in customer issues to highlight to appropriate team/s.
  • Consult with development and product teams in order to resolve complex issues.
  • Assist with maintenance of hosted customer applications. 
  • Provide 24*7 on-call cover as per rota.


  • Genuine interest in customer support and the varied nature of the work (no two days are the same).
  • Previous experience in customer support by email, chat and/or phone.
  • Comfortable explaining technical problems concisely and clearly.
  • Solid understanding of computer science principles.
  • Working knowledge of Windows/Linux operating systems and Database systems.
  • Good analysis, troubleshooting, and communication skills (both written and verbal).
  • Ability to meet deadlines and work well under pressure and changing environments.
  • Familiarity with XML technologies and/or travel technology systems an advantage.


Honours Bachelor’s Degree in Computer Science or Electronic Engineering

Contact Details:
OpenJaw Technologies
Tel: 01
Contact: HR Manager

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