Client Services Team Leader

Job Category:
Analyst (Business/Systems), Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
East Ireland
Location:
Kildare
Salary:
€28,000 to €30,000 per annum
Salary Description:
Benefits
Posted:
11/06/2018
Recruiter:
Allen Recruitment
Job Ref:
BBBH13052

Client Services Team Leader

Leixlip, Kildare

Permanent job

Job Reference: BBBH13052

Our client is a very high profile multinational technology company with a significant presence in Ireland. Right now; they require an experienced Client Services Team Leader to work on one of their key accounts (onsite with INTEL, Kildare).

This role requires a customer-focused Team Leader who will be tasked with supporting a team of Helpdesk Support technicians and administrators.

This an exciting role and the ideal candidate must be enthusiastic and possess strong leadership skills.

Duties:

* Monitor ticket queues in all areas of Client Services to make sure the team are managing their workload and to ensure all tickets are assigned and meet all SLA agreements.
* Attend functional owner meetings and pass down processes and updates to required employees each week
* Prepare for and actively participate in all BAU operations meetings
* Investigate poor User Satisfaction Surveys and follow up on poor scoring surveys (feedback to team and implement changes required)
* Run regular operational team meetings
* Monitor dashboard each week and feedback results to all technicians (implement changes where necessary to keep site on goal in all areas)
* Monitor / action requests from Service Delivery Manager in relation to internal Health & Safety training and compliance requirements
* Provide regular feedback to management on project progress reports as and when required
* Manage team rota where required
* Build resiliency across team to make sure all areas are cover at all times through the year
* Communicate training requirements to your team
* Manage team training and gauge training requirements
* Conduct interviews for new hires
* Act as the primary contact for any escalations from technicians
* Be the primary contact for escalations from customer
* Manage your team's holidays (ensure site is covered 100% at all times)
* Must be willing to travel
* Provide cover for Service Delivery Manager

Required skills:

* Suitable candidates will have a minimum of 2 years' experience in a similar service delivery position (essential)
* Experience of managing I.T support personnel
* Professional, with excellent communication skills and customer interaction abilities
* Excellent customer focus
* Self-motivation and the ability to work under minimal supervision are a must
* Full clean driving licence

Candidate will need to demonstrate that they can work well in a team environment

Apply today for more information:

Submit your CV (in a Microsoft Word format) today!

OR

Perhaps this role didn't fully fit your criteria, not to worry - we have many similar roles advertised on our website - www.allenrec.com
Please don't hesitate to contact any of our team with any questions you may have on Email: or Phone: +353 1 6694040

Contact Details:
Allen Recruitment
Tel: 016694055
Contact: Phil Finane

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings