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Business Analyst (CRM / Salesforce)

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin, South Dublin
Dublin 2
€70,000 to €80,000 per annum
IT Search & Selection
Job Ref:

Business Analyst (CRM / Salesforce) required to join the expanding IT department of a hugely successful a global company based in Dublin 2. Our Clint is a dynamic organization operating in a rapidly growing and exciting industry with a highly experienced and diverse workforce that represents the best and brightest people in industry.


The successful Business Analyst will be work on the implementation of a new IT Strategy for the business . A significant part of the strategy is the focus on updating the application landscape to provide integrated and modern applications to the global user base. This is a role in a “quality first“ environment and will involve responsibilities across end user requirements, process definition and optimisation, implementation and management of change.



·         Analyse business processes and requirements and transfer the knowledge to the development and test team.

·         Prepare accurate and detailed requirements documentation and functional specifications.

·         Communicate effectively with the business, the development and test team to understand functional requirements (e.g. screen, interface, report, GUI designs), and to ensure the solution meets these.

·         Coordinate with the business users who test and evaluate applications, and resolve software issues, in conjunction with developers and testers where appropriate.

·         Evaluate data collected through task analysis, business process definition and workshops.

·         Manage any change requests related to the working project plans to meet the agreed deadlines.

·         Investigate data discrepancies and perform ad-hoc database queries as needed.

·         Present business cases to senior management



·         3rd level degree with 3+ experience as a business / systems analyst

·         Strong CRM / Salesforce experience a must

·         Advanced skills with data analysis and problem solving.

·         Experience throughout the entire software development life-cycle

·         Effective verbal and written communication skills.

·         Experience of working with internal and external stakeholders across multiple locations.



·         Starting salary of 70-80K

·         30 days annual leave

·         10% Pension contribution

·         Education support

·         Complimentary gym on site, showers and locker rooms

·         Complimentary lunch in the restaurant

·         Full health and dental care for you +married partner

·         Complimentary pilates classes

·         Health and Wellness talks 

Contact Details:
IT Search & Selection
Tel: +353 1 507 9276
Contact: David Shanahan

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