Due to current growth and expansion within Evros we are now seeking to recruit a candidate who will be responsible for providing technical support at both end user and Server level.
Responsibilities:
* Working in a growing remote multi-customer multi-technology Service Desk team with procedures based on ITIL Framework and governed by ISO 20000
* Ensuring adherence to critical SLAs at all times
* Desk side and remote desktop support for end users of varying skill levels
* Hardware troubleshooting
* Ms Office Troubleshooting and Support
* Level 1 fault finding with escalation to Third line and external 3rd parties when required.
* Extensive communication and interaction with other teams and peers to ensure customer gets prompt outcome
* Provisioning accounts and equipment
* Manage File Permissions and Access Rights
* Technical Knowledge of Active Directory
* Configuration and Support of Mobile Devices
* Maintain, build and contribute to documentation
* Printer Troubleshooting Level 1 and 2
It would be preferred if the candidate had the following accreditations and experience:
* Microsoft Specialist Certification in Windows Desktop Support
* A Microsoft MCP for Client or Server OS
* Comptia A+, Net+
Experience:
* 1-2 years Working in a Technical support environment
* MS Office Support - 1st Level
* Office 365 experience advantageous
* Customer Services
* Excellent communication and interpersonal skills
* Flexible for shift working covering 08:00hrs to 18.00hrs
Key Competencies:
* Oral and written communication skills
* Learning skills
* Customer service orientation
* Problem analysis
* Problem-solving
* Adaptability
* Team interaction
* Planning and organising
* Attention to detail
For more information please apply here or contact Paul Evans ( +353 1 2187769 or paul dot evans at itContracting dot ie )
Evros/ itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros / itContracting apply all relevant Data Protection laws when processing your Personal Data.
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