Senior Customer Success Specialist - Galway

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Galway, Ireland
Salary Description:
Competetive Salary Offered
Job Ref:

EssentialSkillz requires an extremely competent and technically adept person to support customers in maximizing the benefits of using O-LAS for their compliance training requirements. A good understanding of web applications, spreadsheets, and web browsers, is essential for this challenging and rewarding role.

The role:

  • Consult and advise customers on the most appropriate structure and configuration of the web application for their needs
  • Manage the project management function on an implementation of new business projects within the organisation
  • Configure customer's accounts, customize their content, upload and update their employee data
  • Work under tight deadlines, manage simultaneously occurring projects, tasks and shifting priorities
  • Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring the success of the overall implementation process.
  • Assess customer feedback to enhance continuous quality improvement in the implementation process
  • Highly organized and able to quickly prioritise multiple projects with high-quality results
  • Provide training and support by phone and web demos
  • Troubleshoot a variety of technical issues from spreadsheet formatting to browser settings
  • Lead the team where required

The person:

  • Individual with a good understanding of web technologies and applications
  • Excellent people skills and comfortable talking with customers and building relationships
  • Capable of working on your own initiative
  • Experienced in leading a team
  • Comfortable with making business decisions
  • Be a strategic thinker and be innovative in product or process alternatives and improvements
  • Minimum 5 years customer and technical support experience (essential)
  • Fluent written and spoken English

Hard-working, capable and wanting to succeed in a challenging and varied customer support role.

Job Type: Full-time

Contact Details:
Tel: 091394350
Contact: EssentialSkillz

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