ICT Network & Security Support

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Dublin City Centre
Salary Description:
Collins McNicholas Recruitment & HR Services
Job Ref:

You will be working as part of the Network & Security team, the ICT Networks & Security Operator is responsible for ensuring key infrastructure around applications, networking, devices, firewalls, access, offices and monitoring are supported effectively and working to the highest possible standard.
Key Responsibilities:
Commission and setup of new equipment i.e. PC/laptops, printers, mobile phones, mobile broadband etc.
- Configuration of network security and software solutions i.e. Remote access, VPN, anti-virus etc.
- General PC, laptop, printer, mobile, phone maintenance and related services
- 1st level support on phone system and video conferencing solutions
- Utilise call logging software to record and resolve user incidents within specified SLA’s.
- Provide proper problem escalation and follow up to give exceptional customer service and ensure customer satisfaction.
- Required to travel to different offices locations within Dublin and regional locations from time to time

Asset Management
- Maintenance and track the ICT assets registers
- Raising of purchase orders
- Maintaining and following financial and procurement policies and procedures
Networking, Security and Connectivity
- Provide 1st Level networks (LAN and WAN) infrastructure support
- Monitoring the performance of LAN and WAN infrastructure i.e. HP IMC
- Installation, configuration, support and maintenance of network equipment network cabling
- Maintenance the security standards, policies, procedures and controls on various ICT equipment.
Experience Required:
ICT related or other relevant third level qualification (e.g. Certificate, Diploma) or equivalent is essential.
PC/laptop Maintenance experience i.e. Dell and HP
- Computer literacy particularly MS operating system i.e. Windows 8 and Windows 10, software packages i.e. Outlook, Word, Excel and
- Understanding of networking i.e. LAN diagnoses problems
- Ability to work to deadlines
Salary Grade Scale 26K -39K
Location Dublin city centre
Employees have access to the scheme on successful completion of their six-month probationary period
25 days Annual Leave
Initial contract duration -
The contract is initially up to the 31st of December 2019
For further information on this position, please send your CV for the attention of Gillian Nicholson at gillian.nicholson@collinsmcnicholas.ie

Contact Details:
Collins McNicholas Recruitment & HR Services
Tel: (071) 9142411/914246
Contact: Gillian Nicholson

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