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Desktop Support - Dublin

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Competitive Salary Offered
Magnet Networks
Job Ref:

Role, Responsibilities & Person Specification


Job Title:

Desktop Support


IP Systems

Reports to:

Systems Manager



Key Purpose of the Role:

Within this role you will be acting as the 2nd and 3rd line support for the organisations users.

Providing Hardware/Desktop and software support when required. If you are looking for a role where you will be challenged on a daily basis and continuously learn within a great team and excellent work culture, then this is the job for you.

 Principal Responsibilities: 

  • Working in a windows environment supporting end users.
  • Providing Desktop related Hardware/Software setup and support.
  • Experience purchasing/the procurement of hardware is an advantage.
  • Responding to tickets in effective and efficient manner.
  • Setting up telephony and VOIP.
  • Using your excellent interpersonal skills to mentor and train users and team members when required.
  • Working on projects when you’re needed to.
  • Helping with LAN/WAN management.

 Person Specification: 

Essential Skills & Experience (key competencies)

  • A minimum of 3+ years’ experience in a desk top support role.
  • Experience working in level 2 support.
  • MSOffice, Active Directory
  • Cisco, LAN, WLAN, WAN.
  • Windows server.
  • Excellent communication skills.
  • Experience supporting multiple sites in multiple locations is an advantage but not a necessity.
  • Experience in and desire to learn more about infrastructure.
  • Proven ability to innovate/think outside the box is a strong advantage.
  • A positive and enthusiastic approach.


Contact Details:
Magnet Networks
Tel: 01-
Contact: Georgina Dunne

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