Role, Responsibilities & Person Specification

Job Title:

Desktop Support

Department

IP Systems

Reports to:

Systems Manager

Location:

Dublin 

Key Purpose of the Role:

Within this role you will be acting as the 2nd and 3rd line support for the organisations users.

Providing Hardware/Desktop and software support when required. If you are looking for a role where you will be challenged on a daily basis and continuously learn within a great team and excellent work culture, then this is the job for you.

 Principal Responsibilities: 

• Working in a windows environment supporting end users.
• Providing Desktop related Hardware/Software setup and support.
• Experience purchasing/the procurement of hardware is an advantage.
• Responding to tickets in effective and efficient manner.
• Setting up telephony and VOIP.
• Using your excellent interpersonal skills to mentor and train users and team members when required.
• Working on projects when you’re needed to.
• Helping with LAN/WAN management.

 Person Specification: 

Essential Skills & Experience (key competencies)

• A minimum of 3+ years’ experience in a desk top support role.
• Experience working in level 2 support.
• MSOffice, Active Directory
• Cisco, LAN, WLAN, WAN.
• Windows server.
• Excellent communication skills.
• Experience supporting multiple sites in multiple locations is an advantage but not a necessity.
• Experience in and desire to learn more about infrastructure.
• Proven ability to innovate/think outside the box is a strong advantage.
• A positive and enthusiastic approach.

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