Junior Helpdesk Support Technician – Award-Winning Business
Dublin 12, Co. Dublin
€Excellent DOE
 
Are you an ambitious IT professional seeking your next challenge? Want to increase your knowledge and work with some of the most exciting technology in the market? If so, read on.
 
Our client is a successful and independent Irish technology company focused on providing cloud based backup and disaster recovery services to businesses across Ireland and abroad. They are now looking for a Junior Helpdesk Support Engineer to join their fast-moving IT Department.
 
Fostering an engaging and stimulating environment, our client offers the chance to undertake comprehensive product training, pass exams and become a certified support provider for leading IT solutions.
 
As a Junior Helpdesk Support Engineer, you’ll provide a high level of technical support to customers.
 
In this varied role, you will:
 
- Provide support remotely and via the telephone
- Update the call logging system
- Build positive relationships with customers and the wider IT Team
- Investigate any issues, recommend remedial action and co-ordinate third party suppliers
- Monitor and manage customers’ SLAs
 
Interested? To be considered, you will need:
 
- At least one year’s IT experience
- A recognised IT qualification
- Excellent English communication skills
 
Customer-focused and proactive, as a Junior Helpdesk Support Engineer, you’ll have an analytical mindset, strong team-working skills and a logical approach to problem-solving.
 
To apply for the role of Junior Helpdesk Support Engineer, please apply via the button shown.
 
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
 
Additional Keywords: Junior Helpdesk Support Engineer, Helpdesk Support Technician, IT Support Advisor, Technical Support Advisor, IT Support Technician, Service Desk Technician, IT Service Desk Technician, IT Support Analyst, IT.

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