Helpdesk Support Technician [.Net/C#/SQL]

Project / Role:
Our client is a fast-growing Irish Software Development company providing Software Solutions to over 100 leading Food & Meat Processing companies.

They are currently looking for a Helpdesk Support Technician to provide resolution of Web help-desk customer service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. This role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.

Main Tasks:

* Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities
* Identify, evaluate and prioritise customer's problems whilst formulating plans of resolution
* Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
* Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved
* Assist is evaluating new services, processes and technologies introduced at the helpdesk
* Escalate unresolved issues to implementation team programmers or the Helpdesk Manager as necessary
* Work with staff to promote, develop, and maintain strong customer service values.
* Additional projects as required such as preparing system and user documentation testing

Requirements:

* Working Knowledge of .Net development in C# & SQL
* Previous Helpdesk Support Experience
* Fluent English both verbal & written
* Excellent Communication, Literacy and Interpersonal Skills
* Live within a commutable distance to Dublin 15 with own transport

Nice to have(s)

* Knowledge of Food Processing Industries would be advantageous but not necessary

Languages:

* Excellent Level of English

Reference No.: 917401FK

Role: Helpdesk Support Technician

Industry: Software

Location: Co. Dublin

Workload: 100%

Start Date: ASAP

Job Type Permanent

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