Sorry, but this job has expired. Please try another search or browse our jobs.

Technical Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
East Ireland
Location:
Westmeath
Salary Description:
Negotiable
Posted:
28/05/2018
Recruiter:
Collins McNicholas Recruitment & HR Services
Job Ref:
46385

Our Technical Support Engineers are the first line of contact for clients needing assistance, and receive a wide variety of requests (technical and non-technical).
Technical Skills required:
• Manage overall sales process and development for allocated region.
• Understanding of the principles and process of troubleshooting
• Diligence when logging work completed and customer activity in ticketing database (Zendesk)
• Advanced competency regarding Microsoft Windows XP - 10, Mac OSX, web browsers, Adobe Flash, network configuration, and antivirus/personal firewall software
• Experience with SaaS and cloud-based products a plus
• Experience with healthcare industry or products a plus
• Strong understanding of networking principles (TCP, DNS, DHCP, etc.) and networking hardware configuration; knowledge of VPN setup a plus


Experience & Capabilities:
• A strong focus on customer service with at least 1-2 years of helpdesk experience
• Ability to communicate clearly, calmly and in an articulate manner over the phone
• Excellent written communication skills; including above average grammar and spelling ability
• Must be comfortable working independently
• Willingness to participate in additional projects as necessary
• A pleasant demeanor and patient attitude


For further information on this position please send your CV forward for the attention of Gillian or call Gillian on 0906478104

Contact Details:
Collins McNicholas Recruitment & HR Services
Tel: (071) 9142411/914246
Contact: Gillian Nicholson

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings