Service Desk Manager/ Lead– Contract

Job Category:
Management
Job Type:
Contract
Level of IT Experience:
5-10 Years
Area:
Central Dublin
Location:
Unspecified
Salary:
€45,000 to €55,000 per annum
Salary Description:
DOE
Posted:
13/04/2018
Recruiter:
Vantage Resources
Job Ref:
CJ/CG/SDM/C/D/1304

Service Desk Manager/ Lead– Contract, Dublin City

Don’t miss out on this great opportunity to further your career working with a market leading consultancy

Service Desk Manager/ Lead Role and Responsibilities:

This role will see the successful candidate managing a busy 24/7 ICT service desk team.

What’s involved:

  • Supervising team in the day-to-day running of the ICT Service Desk
  • Responsible for interviewing/ and hiring of new staff for the Desk
  • Scheduling rotas & forecasting call volumes
  • Negotiate SLA’s with 3rd party vendor/providers
  • Ensuring all KPI targets are met and exceeded
  • Ensuring ITIL best practice is implemented
  • Incident, Request and Change management and Presentations to upper management 

What you need:

  • 5+ years in a similar position
  • IT related degree
  • Excellent people management skills
  • ITIL knowledge

What’s on offer:

·         €45K - €55K

Perks/Extras:

·         23 days annual leave

·         Health insurance

·         Free parking

Apply Now

If you would like to discuss this opportunity in person or with one of our IT Resourcers please forward your CV to Vantage Resources or contact Claire Griffin on +353 1 295 2850 for a confidential discussion. Vantage Resources will not forward your details without prior discussion and approval.

Vantage Resources is an equal opportunity employer and is committed to creating a diverse working environment by recruiting people from different backgrounds and cultures. All qualified applicants will receive consideration for engagement and/or employment without regard to race, color, religion, gender, gender identity sexual orientation, national origin, culture, disability or age. An inclusive and diverse workforce is an essential part of the development of our organisation’s culture which we believe enhances both our working environment and the service we provide to our customers.

Contact Details:
Vantage Resources
Tel: +353.1 295 2850
Contact: Claire Griffin

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