Service Desk Coordinator

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Unspecified
Salary:
€30,000 to €40,000 per annum
Posted:
11/04/2018
Recruiter:
IT Search & Selection
Job Ref:

Service Desk Co-Ordinator required for an IT Managed services fast paced organization based in Dublin West Dublin – on the Luas line.

Responsibilities

·         Triage and assign service desk cases as the arrive via email or phone

·         Ensure all issues are responded to, actioned and escalated as required, communicating with the customer regarding incident progress where necessary

·         Assist with the planning and scheduling of computer equipment installations, software projects and consultancy engagements matching resources appropriately and ensuring maximum utilisation of resources

·         Schedule onsite visits for engineers

·         Adopt, adapt and continually work to improve on processes and procedures already in place for the service desk and professional services teams

·         Provide status reports to customers

·         Strive to exceed service levels delivered through our customer excellent program

·         Provide support for Services Delivery Lead and feedback to Customer Relationship Managers

Requirements

·         Experience co ordinating a team of IT service desk engineers

·         Understanding of IP networking and basic network troubleshooting skills

·         Understanding of support tools, techniques and IT services

·         Excellent verbal and written communication required

·         ITIL Certified or worked in an ITIL Environment advantageous.

·         Use of a CRM System is essential

Remuneration

·         Up to €40,000 base salary

·         Health Insurance

·         Profit Share 

Contact Details:
IT Search & Selection
Tel: +353 1 507 9279
Contact: Asal Al

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