Graduate Technical Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
0-1 Year
Area:
West Dublin
Location:
Unspecified
Salary:
€20,000 to €30,000 per annum
Posted:
11/04/2018
Recruiter:
IT Search & Selection
Job Ref:

Graduate Technical Customer Support Engineer

Location: Park West

Technical Customer Support Engineer required for leading VOIP provider based in Park West, Dublin 12. This is a permanent full time role and an opportunity to join a smart, eager, and extremely passionate team within a growing company.

 

You would be responsible for answering complex customer inquiries primarily via a

Ticketing System, and by phone. You would also be internal and external point of contact on customer escalations and ensure customer issues are resolved as quickly as possible.

 

Responsibilities

·         Record and log all customer queries and requests by telephone and email.

·         Respond to clients promptly and clearly with a resolution

·         Escalate issues within the company or third parties when necessary

·         Provide internal customer service related reports and documentation

·         Work closely with Account Managers, Software Developers & Digital Marketing

·         Installation of all new IT hardware & Software for clients including Hosted PBX configuration

·         Remote support for all provided client hardware

 

Requirements

·         2 years’ minimum in a Technical support role

·         Knowledge of VOIP, SIP, and PBX services

·         Third level IT related degree

·         A very good understanding of TCP/IP, Broadband services, DNS

·         Diagnostic and troubleshooting expert familiar with protocol analysis tools such as Wireshark

·         Basic Working Understanding PHP, HTML, Javascript & XML

 

Remuneration

·         Starting base salary of €28,000

·         Career progression

 

 

Contact Details:
IT Search & Selection
Tel: +353 1 507 9279
Contact: Asal Al

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