Graduate Technical Customer Support Engineer

Location: Park West

Technical Customer Support Engineer required for leading VOIP provider based in Park West, Dublin 12. This is a permanent full time role and an opportunity to join a smart, eager, and extremely passionate team within a growing company.

You would be responsible for answering complex customer inquiries primarily via a

Ticketing System, and by phone. You would also be internal and external point of contact on customer escalations and ensure customer issues are resolved as quickly as possible.

Responsibilities

·         Record and log all customer queries and requests by telephone and email.

·         Respond to clients promptly and clearly with a resolution

·         Escalate issues within the company or third parties when necessary

·         Provide internal customer service related reports and documentation

·         Work closely with Account Managers, Software Developers & Digital Marketing

·         Installation of all new IT hardware & Software for clients including Hosted PBX configuration

·         Remote support for all provided client hardware

Requirements

·         2 years’ minimum in a Technical support role

·         Knowledge of VOIP, SIP, and PBX services

·         Third level IT related degree

·         A very good understanding of TCP/IP, Broadband services, DNS

·         Diagnostic and troubleshooting expert familiar with protocol analysis tools such as Wireshark

·         Basic Working Understanding PHP, HTML, Javascript & XML

Remuneration

·         Starting base salary of €28,000

·         Career progression