TalentScope Recruitment Solutions, on behalf of our client in Dublin, is seeking applications for a Service Desk Co-Ordinator/Administrator for their IT Team.
*You will be responsible for ensuring that the Service Desk (Helpdesk) team are achieving their KPIs and metrics agreed with clients and assigning service desk cases to the appropriate helpdesk agents in the team.
*Scheduling Onsite visits for Senior Engineers
*Providing status updates to customers on their technical issues.
*Striving to exceed Service Levels and to be constantly improving the level of service delivery to clients
*Working on improvement of current processes and procedures in place for the Service Desk.
*Previous expertise in co-ordinating Helpdesk engineers
*Strong general IT knowledge
*Excellent Communication Skills - Written and Verbal
*Strong CRM usage expertise
Candidates should be eligible to work in Ireland/EU. Work permit applications cannot be considered at this time for this role.
To apply for this role, simply email your CV in response to this job advert or phone us on 01 4426578 for more details.
TalentScope Recruitment Solutions are a leading provider of IT Recruitment Solutions for mid-senior level roles. Please be advised you will receive an automated response to acknowledge receipt of your application.
By sending us your CV, you are accepting that your details will be stored on our systems for current/future use. No personal information will ever be shared with a third party, except where you give us your permission to send your CV to a specific client upon your agreement.