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IT Services Support Manager

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Competitive Salary
Job Ref:

The Opportunity 

HP|konnect has a great opportunity for an IT Services Support Manager to join an insurance leader, located in Dublin. It is a 9 months FTC with attractive salary.

Reporting directly to the Head of IT Operations, the successful candidate will manage and motivate an IT technical team. Prioritize and delegate work to meet division’s objectives, effectively managing performance and identifying training needs of all team members.

The Company:

This company has various local branches nationwide. They have a great sense of value for employees that work with them and incorporate team spirit.


  • Managing IT domains (Mainframe Operations, IT Helpdesk, Desktop environment, Service Desk)

  • Delivering IT Helpdesk services in accordance with SLAs and best practice

  • Providing 2nd level user support, technical support

  • Ensuring effective oversight of key IT Operations

  • Managing IT Change Management process

  • Engaging with business representative teams to ensure a seamless delivery of IT services within SLAs

  • 3rd Party/Vendor Manager for key service providers


  • 6+ years IT support or engineering experience

  • Knowledge of Mainframe Operations, IT Helpdesk, Desktop environment, Service Desk

  • 3rd level qualification in IT discipline

  • ITIL methodology with excellent knowledge ITIL/IT Service Manager processes

  • COBIT or equivalent IT Controls framework

  • Excellent People Management skills with a strong commitment to customer service excellence


If you are interested in this opportunity, please apply by clicking the button below :) 

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Contact Details:
Tel: +353 1531 2221
Contact: HP|konnect

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