Service Desk Engineer
Dublin 12, Co Dublin
If you are an outsourced IT support professional with experience of working on an MSP service desk, this is a brilliant opportunity to take on a fresh, new challenge with a forward-thinking business.
Our client is one of the nation’s leading IT Managed Services and Cloud providers. They are now looking for a Senior Service Desk Engineer to join their team in Dublin.
Fostering a fun working environment, our client offers great opportunities to share your knowledge and advance your career, making this the ideal role in which to make your mark.
As a Service Desk Engineer, you will provide a high level of technical support to customers, while acting as the escalation point for the L1 team.
Dealing with a high volume of queries, you will utilise your expertise to take full ownership of incidents and ensure they are successfully resolved. You’ll effectively prioritise tasks to ensure that SLAs are met.
To be considered, you will need:
- At least two years’ experience of working on an MSP (Managed Services Provider) service desk
- Previous experience in an outsourced IT support role
- Experience of MS server and desktop products
- Previous experience of LAN and WAN technology
- Fluent English communication skills, both written and verbal
Self-motivated and adaptable, as a Service Desk Engineer, you’ll have a strong customer-focus, an analytical mindset and a high level of accountability.
To apply for the role of Service Desk Engineer, please apply via the button shown.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Additional Keywords: Senior Service Desk Engineer, Service Desk Engineer, IT Support Engineer, Technical Support Engineer, Helpdesk Engineer, Helpdesk Support Engineer, Senior IT Service Desk Analyst, IT.