TalentScope Recruitment Solutions, on behalf of our client in Sandyford, Dublin 18 is seeking applications for a Level 3 Support Engineering role (Permanent).
*Responsibility for Level 3 tickets to the Service Desk for resolution
*Providing expert product knowledge and best practices recommendations to customers
*Testing and exploring new features in existing enterprise mobility solutions
*Delivering customer-focused services of the highest standard
*Mentoring Level 2 Engineers to progress in their role/duties
*Building strong relationships with customers based on professionalism and strong work ethic to earn their trust
*Requesting support from the professional services team where applicable to bring tickets to resolution
*Taking ownership of the communication process with the end customer
*Working to deliver SLA's with the customer
*Liaising with the Service Operations Manager to report on developing service issues
*Liaising with product Vendors on escalations
Skills & Experience Required
*Minimum of 5-6 years support expertise, ideally with a mix of support, systems integration and security.
*3rd Level qualification in computer science or technical discipline
Active Directory and other LDAP based directories e.g. Domino
Microsoft Exchange 2003/2007/2010 - particularly ActiveSync
TCP/IP, DNS, Routing, NAT, Firewalls, VPNs, VLANing
Experience in the following technologies would be an advantage
Client certificate authentication - Kerberos Constrained Delegation, SCEP
Linux or Cisco command line interaction
Cisco Juniper and Checkpoint firewall configuration
*Excellent written/verbal communication skills required
*High Level of attention to detail
*Passionate about customers and delivering an excellent customer experience
*Strong troubleshooting ability and to see issues through to resolution and working to prevent re-occurence
*Strong capability to coach and mentor junior team members
*Clear communication skills with the ability to influence customers and colleagues
Potential for work from home option 1/2 days per week post probationary period.
This role will not support a work permit application. All candidates applying should hold EU Citizenship or a current valid Critical Skills Permit/ Stamp 4 Permit to be considered. Please do not expect a response if you do not meet this criteria.
For further detail and information on this role please send a CV to email@example.com or phone Aileen on 087 2344753.
TalentScope Recruitment Solutions are a leading provider of IT Recruitment Solutions for mid-senior level roles. Please be advised you will receive an automated response to acknowledge receipt of your application.
By sending us your CV, you are accepting that your details will be stored on our systems for current/future use. No personal information will ever be shared with a third party, except where you give us your permission to send your CV to a specific client upon your agreement.