Technical Delivery Manager
This is a key role within Evros Technology Group requiring a blend of abilities including a strong understanding of ICT technologies and great customer facing skills.
This role would ideally suit someone with a technical background who has excellent customer management skills and enjoys getting out in front of customers, or indeed someone with a technical sales or technical account management background who is very strong technically and has the desire to advance their technical understanding.
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Work with technical experts and business teams to create and support optimal client solutions, acting as liaison between technical and non-technical counterparts
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Meet customers at regular intervals and build strong and positive relationships with them, becoming a trusted advisor for their technical queries
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Analyse customers' support requirements and identify areas where the company can offer improved service or introduce support cost efficiencies
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Manage ongoing technical reports to customers
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Identify improvement opportunities in internal processes and customer services
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Monitor clients' technical documentation and maintain a clear focus on enhancing knowledge management
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Liaise with the sales team when developing new proposals
Qualifications
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Computer Science degree with relevant technical certifications
Experience
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8 years' experience in a technical ICT environment
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5 years' experience dealing with technical and management stakeholders in a corporate environment
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3-5 years' experience dealing with most of the following technologies
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Windows, networking, citrix, virtual environments, backups, antivirus, monitoring
Required Skills and Knowledge
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Excellent communicator, comfortable managing the expectations of customers as well as senior internal technical and managerial staff
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Strong technical knowledge
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ITIL knowledge and experience an advantage
The successful candidate
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Is outgoing and customer focused
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Has a flair for technology and enjoys challenging projects
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Enjoys working with teams and liaising with multiple stakeholders
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Has a flexible attitude towards work and is deadline-oriented
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Is analytical and pays excellent attention to detail
Evros Technology Group is Ireland's leading provider of IT managed services and systems integration. Established in 1990, Evros Technology Group offers unrivalled support in the design, supply, implementation and support of organisations' IT infrastructure.
The organisation provides a full end to end, flexible and innovative approach to servicing clients IT requirements - providing them with the assurance that all of their IT needs can be managed by one provider. With over 250 employees operating out of offices in Dublin, Cork, Waterford and Kildare, the company delivers a unique national coverage in the IT services industry.
Over the past five years the company has undergone rapid expansion, primarily due to its innovative development and integration of cloud technologies and total outsourced IT service solutions.
Delivering remote technical support from its state of the art 60k sq ft facility in South Dublin, Evros Technology Group monitors and manages over 100,000 devices nationwide on a 24x7x365 basis. In addition, the company delivers Managed and Private Cloud platforms from Tier 3 datacentres in Dublin and London. Evros Technology Group are fully accredited ISO20000 in IT Service delivery, ISO27001 and PCI compliant on their Cloud platforms.
Ref: ITC2081
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