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Senior Application Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Dublin South
Salary Description:
Negotiable
Posted:
21/03/2018
Recruiter:
Gempool
Job Ref:
549878

Job Responsibilities: * Maintain system uptime and performance, while actively monitoring, logging and responding to production application incidents. * Drive and lead in analysis and resolution of major incidents and performance issues on production environments * Expert level Troubleshooting around technical customer tickets and takes ownership to drive remediation and RCA. Works closely with Engineering teams. * Senior knowledge of of our product line and related technologies, with deeper knowledge of components assigned to team and dealing with technical Tier II & III support tickets, with deeper knowledge of components assigned to team * Collect and document stats on application performance, problems and failures with the aim to improve existing processes or creating missing processes for the teams. * Advise on production Infrastructure including server, database and network; expert in own area * Invest and research in emerging tools and technologies to advance the teams autonomy * Leads and co-ordinates development of technical team projects * Contributes to strategic team decisions and determines priorities of major milestones * Responsible for fostering relationships with their team and the wider organisation. Basic Requirements: * 6-8 years in an Application Support,or Development Support. * Degree in Computer Science / IT * Familiar with Windows server environments, Windows and native Services, Console Services, Event Logging, and Viewing * Senior knowledge of SQL DB Programming, querying techniques, SQL and tools * Operating proficiency within at least one language (e.g. C#, C++, JavaScript, Java, T-SQL). * Advanced PowerShell or similar scripting experience * Advanced experience with application monitoring tools * Senior understanding in Network, Database Management , Operating Systems in software solutions and Lean, Agile and ITIL practices. * Applies ITIL best practices * Cross-Browser Debugging Skills * Problem Management with Senior application of framework around Incident, service delivery and Expert level Troubleshooting with technical customer tickets, ownership to drive remediation and RCA. * Works closely with Engineering teams. Preferred Requirements: * Must have excellent communication skills to deal with developers and customer care teams * Excellent problem solver with strong analytical skills and logical thinking * Works well as an individual and in a team environment, collaborating with other to achieve results * Works to understand customer needs and technical difficulties * A self-starter with a proven ability to manage their own time and workload effectively. Enhances own knowledge through independent learning. Guided by and result driven * Comfortable presenting in front of small groups of individual contributors and leadership. This is a fantastic opportunity for the right person. If interested please contact Joshua with an updated CV

Contact Details:
Gempool
Tel: 01-9052420
Contact: Joshua Buckles

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