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Deskside Support Team Lead

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Allen Recruitment
Job Ref:

Deskside Support Team Lead

Join one of Ireland's most established IT Services providers with over 30 years' experience working with many market-leaders including Microsoft, Dell and Cisco. Fantastic career opportunities for contract and permanent support professionals all over Ireland.

Based in Dublin, they require a Deskside Support Team Lead with previous Team Leader responsibilities within a busy helpdesk / service desk environment and capable of developing technical staff ensuring SLAs are met.

In this permanent role, the successful candidate will be responsible for leading a team of 6 existing deskside engineers and liaising closely with customers onsite IT Management.

JOB ID: BBBH 11192

What will a general day involve?

* Lead a 6-person team of Support Engineers.
* Support internal end-users (hardware, networks, infrastructure etc.).
* Mentor, train and support your team ensuring SLAs & KPIs are hit.
* Identify learning gaps and ensure technology continues to perform to business needs.
* Monitor ticket queues to ensure tickets are resolved within SLA.
* Manage escalations.
* Devise rotas for various onsite tasks.

How can I stand out from the crowd?

* Experience as a Team Leader for a busy helpdesk / service desk environment.
* Capable of developing and training technical staff ensuring SLAs are met.
* Support experience in Hardware, Networking, Infrastructure, Telephony & software.

What can I gain from working with this company?

* Joining a trusted IT partner with an impressive client base.
* Permanent job with a competitive salary.

Apply Now:
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Contact Details:
Allen Recruitment
Tel: 353 1 6694058
Contact: Amy McCabe

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