Software Support Engineer
As a growing Irish company and a front-runner in software development and operational support, the company creates new and innovative software solutions and has an equally impressive client base.
Working within the technology industry, they offer a top class working environment in their Cork offices and a very collaborative approach, which ensures success.
They require a Support Engineer to join them for a permanent position. The successful candidate will be responsible for providing support for all production applications and systems.
Job Reference: BBBH11191
The role involves:
* Oversee all operational applications, systems and software environments across vendors and internal hosted infrastructure.
* Manage issue queues and prioritise critical issues and keep those effected informed with regular updates.
* Document standards, processes and procedures relating to best practices, issues and resolutions.
* Handle system generated alerts/escalations relating to any failures in the service environment.
* Work with internal resources to provide timely incident/request response and support.
* Contribute to product development process by contributing operational requirements, and provide input of the impact of system features on the operational work flow.
* Overall 1-2 years' experience in a similar role. Internship experience will also be considered.
* Good knowledge of Java based web servers and applications.
* Previous experience with Linux environments.
* A track record working with relational database systems such as SQL Server, Oracle and MySQL.
* Hands-on proficiency in scripting languages such as SQL, Shell scripting
* Ability to distinguish between critical and non-critical issues.
* Can handle pressure with good problem-solving skills.
* Must be eligible to work in Ireland
* Competitive Salary Packages.
* Free Parking.
* Free Food and Fresh Fruit Available.
* 22 Days Annual Leave.
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