Contact Centre Data Analyst – Dublin 2

My client requires a Data Analyst to work onsite with a technology multinational based in Dublin City as part of an “in-sourced” team of approximately 15 to maintain focus on their Contact Centre and Networking reporting and analysis.

The role includes;

·         Collating incident reports within a Contact Centre environment

·         Preparing and distributing reports on same addressing causes and steps taken

·         Presenting to Senior Management when required

Ideally you’ll have:

·         Experience in working with specific contact centre technology (Cisco, Avaya etc)

·         Exceptional communication skills and attention to detail

·         Telephony technology experience, SIP, VOIP etc

This is a key role for my client as there is a volume of scale of escalation and heavy reliance on this process being managed correctly.

To learn more, please forward your CV stating required salary and availability and we can discuss the role further.

Please note, we can only accept applications from candidates eligible to work in the EU.