Job Responsibilities:

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Maintain system uptime and performance, while actively monitoring, logging and responding to production application incidents.
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Drive and lead in analysis and resolution of major incidents and performance issues on production environments
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Expert level Troubleshooting around technical customer tickets and takes ownership to drive remediation and RCA. Works closely with Engineering teams.
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Senior knowledge of of our product line and related technologies, with deeper knowledge of components assigned to team and dealing with technical Tier II & III support tickets, with deeper knowledge of components assigned to team
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Collect and document stats on application performance, problems and failures with the aim to improve existing processes or creating missing processes for the teams.
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Advise on production Infrastructure including server, database and network; expert in own area
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Invest and research in emerging tools and technologies to advance the teams autonomy
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Leads and co-ordinates development of technical team projects
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Contributes to strategic team decisions and determines priorities of major milestones
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Responsible for fostering relationships with their team and the wider organisation.

Basic Requirements:

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2-5 years in an Application Support,or Development Support.
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Degree in Computer Science / IT
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Familiar with Windows server environments, Windows and native Services, Console Services, Event Logging, and Viewing
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Working knowledge of SQL DB Programming, querying techniques, SQL and tools
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Proficiency within at least one language (e.g. C#, C++, JavaScript, Java, T-SQL).
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Experience PowerShell or similar scripting experience and with application monitoring tools
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Good understanding in Network, Database Management , Operating Systems in software solutions and Lean, Agile and ITIL practices.
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Applies ITIL best practices
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Cross-Browser Debugging Skills
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Problem Management of an application of framework around Incident, service delivery and Expert level Troubleshooting with technical customer tickets, ownership to drive remediation and RCA.

Preferred Requirements:

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Must have excellent communication skills to deal with developers and customer care teams
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Excellent problem solver with strong analytical skills and logical thinking
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Works well as an individual and in a team environment, collaborating with other to achieve results
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Works to understand customer needs and technical difficulties
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A self-starter with a proven ability to manage their own time and workload effectively. Enhances own knowledge through independent learning. Guided by and result driven
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Comfortable presenting in front of small groups of individual contributors and leadership.

If interested please contact Joshua with an updated CV

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