Service Desk Agent – Initial 3-month Contract

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Unspecified
Salary Description:
DOE
Posted:
11/12/2017
Recruiter:
Vantage Resources
Job Ref:
CJ/KK/SDA/C/D/3011

Service Desk Agent – Initial 3-month Contract, Dublin

Don’t miss out on this great opportunity to work with the world- renowned consultancy as a part of their Service Desk team

Service Desk Agent Role and Responsibilities:

Our client is looking for a Service Desk Agent with excellent communication and problem-solving skills

What’s involved:

  • Maintaining a record of all calls details using the Service Desk’s call logging system
  • Supporting of technical incidents on Windows (W7) and virtual (Citrix) environments
  • Identifying and escalating issues accordingly
  • Ensuring all incidents/ tasks are resolved/ escalated within the customers SLA’s
  • Working effectively to meet/ exceed SLA’s & KPI’s

What you need:

  • 1+ years’ Technical Support experience supporting Windows desktop environments
  • Strong and professional customer service attitude
  • Good Troubleshooting skills
  • Strong workload management
  • Experience with Active Directory and Microsoft Office (07/10) essential

Apply Now

If you would like to discuss this opportunity in person or with one of our IT Resourcers please forward your CV to Vantage Resources or contact Katarzyna on +353 1 295 2850 for a confidential discussion. Vantage Resources will not forward your details without prior discussion and approval.

Vantage Resources is an equal opportunity employer and is committed to creating a diverse working environment by recruiting people from different backgrounds and cultures. All qualified applicants will receive consideration for engagement and/or employment without regard to race, color, religion, gender, gender identity sexual orientation, national origin, culture, disability or age. An inclusive and diverse workforce is an essential part of the development of our organisation’s culture which we believe enhances both our working environment and the service we provide to our customers.

Contact Details:
Vantage Resources
Tel: +353.1 295 2850
Contact: Katarzyna Kozlakowska

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