Deskside Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Cork
Location:
Cork
Salary Description:
Negotiable
Posted:
29/11/2017
Recruiter:
itContracting
Job Ref:
ITC1976

Deskside Support Engineer

Our client is looking for a Deskside Support Engineer with excellent communication and problem-solving skills to work on their busy service desk

Duties:

* Providing Level 1 and 2 Technical Support and Deskside Support
* Logging, updating and closing service desk requests/incidents/problem
* Escalating the service request to the relevant 2nd level support groups where appropriate
* Advises customers on preventative maintenance and configuration adjustments
* Manages systems within Service Level Agreements
* Responds to customer questions regarding operation and malfunctions
* Resolving all incidents/tickets within the agreed SLA's

Skills:

* 2 years' experience in a similar role
* Service level requirements met
* Ability to work on own initiative and to deadlines
* Flexible and prepare to work in required areas

Ref: ITC1976

Contact Details:
itContracting
Tel: 353 1 4396803
Contact: Nolan Prendergast

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