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IT Business Analyst

Job Category:
Analyst (Business/Systems)
Job Type:
Level of IT Experience:
1-5 Years
Galway, East Ireland
Salary Description:
Collins McNicholas Recruitment & HR Services
Job Ref:

Key Responsibilities
Report Writing

Developing and maintaining reports, using Business Objects

• Timely production and distribution of reports extracted from all systems, with close attention to detail and a high level of accuracy
• Contribute to new business reporting requirements, report transformation and system integration projects as they arise
• To support and administrate designated applications as required by IT and Site Management

Implementation & Support
• Provide full implementation support across complex projects and issues through testing, training, go live planning , on-going support & issue resolution
• Manage resolution and feedback during priority incidents
• Provide documentation to support implementations
• Provide customer support services across multiple environments
• Provide support services to other business teams when required

Problem Solving
• Root Cause Analysis. Establish common system/data issues and root cause. Own corrective action plan to ensure root causes are eliminated

Gather relevant information about issues

Analyse issues, replicate within test environment

Seek expert input where appropriate to resolve

Consider short term workarounds where appropriate

Raise and manage development tasks as needed

Test & deliver software fixes

Share, promote knowledge between colleagues and other teams

Key Competencies and Experience

IT Graduate

Minimum of 5 years’ experience in a progressive IT environment

Be a self-starter with excellent communication skills and a flexibility of approach to deal with a dynamic business environment.

Excellent communication skills, both written and oral

Experience of working across a multi-disciplinary team

Recognise & resolve priority issues effectively

Understands core business processes in relation to software modules

Achieves delivery deadlines

Ability to manage problems through to conclusion

Seeks to improve internal processes

Commercially alert

Quick learner

Effective decision maker

Organised and results orientated

Experience with Microsoft technologies such as Business Objects/Windows OS and desktops.

Creative and effective problem solving skills

Flexibility in working hours

Contact Details:
Collins McNicholas Recruitment & HR Services
Tel: (071) 9142411/914246
Contact: Tanya Cooke

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