Our Client is an expanding Irish software solutions company they currently have a requirement for a Software Solutions Account Manager to join them team to support the pre and post sales process to enhance their customers experience.
Responsibilities of the Software Solutions Account Manager:
* Customer process mapping and implementation in the software platform
* Software deployments and upgrades
* Pre and post-sale support to global sales team and potential customers
* Customer and partner training on use and configuration of the company systems
* Development and Maintenance of training materials including customer specific and generic work instructions
* Acting as Subject Matter Expert regarding the company's products and other relevant areas of expertise such as customer processes, - Manufacturing, Validation, C&Q, Quality management.
* Ensuring that Client SLA are maintained
* Working closely with Product Owners and Product Development personnel to assist delivery of any product enhancements and new feature requests
* Proactively identifying areas of business process improvement designed to enhance the product and its delivery capability, leading to enhanced overall customer satisfaction.
* Owning support issues and incidents until resolution and act as primary support liaison between company and customer
Qualifications & Skills
* Degree in relevant discipline, (Engineering or Science)
* Relevant experience in the Life Sciences Industry. An understanding of project management and processes such as validation (including computer system validation), manufacturing and quality management
* Excellent communication skills, both verbal and written
* Strong organisational, time management and problem solving skills
* Must have a positive nature, can-do attitude and be a team player
* Customer orientated and capable of acting on own initiative
This position will require travel to client sites in the US and EU from time to time.
Contact:
To apply for this position or to discuss in further detail please contact Matthew Duane Rice
All conversations will be in the strictest of confidence
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