Second Line Support Analyst Required - Dublin Daily Rate Contract
My client is offering you, a talented Support Analyst, the perfect opportunity to work as a second line support analyst in Dublin city centre for a worldwide investment firm.
As a Second Line Support Analyst, you will be providing services on the IT help desk. You will be supporting the migration of new installations and upgrades to their current technology whilst working closely with their worldwide support team. My client is extremely client focused and therefore, this role will be vital in their daily operations by providing the best value in their services.
Qualifications & Experience
* IT Qualification (Third Level)
* 3 years relevant experience
Skills You Will Provide:
* You will have a strong track record in application support combined with excellent customer service skills. Technically you will be proficient with; Windows 7/8/10, MSSQL/MYSQL, Hyper V/VMware and IIS.Exceptional problem-solving abilities
* Resolve an extensive array of escalated software technical issues reported by clients quickly and efficiently, working to tight deadlines in a high pressured environment
* Liaise effectively with Clients and staff to ensure the delivery of high quality support.
* Install, upgrade, test, troubleshoot, configure and report on all the company's additional modules
* Utilise diagnostics tools, SQL scripting and reporting to pinpoint inconsistencies within databases unique to the company.
* Configure company software and additional modules to ensure their smooth operation across a network.
* Manage installations/upgrades
* Test alpha builds of software applications released by Research and Development prior to Beta/general client release.
* Manage and maintain internal reporting systems, including site performance management reporting. Ensure POS locations are syncing to their Head Office systems.
* Provide general advice to internal staff members on how to run and use internal systems
If this sounds like your perfect role, please take this opportunity to get in contact with me so that we may confidentially discuss this further.
Key Words: Support Analyst, Second Line Support Analyst, IT Support, 2nd Level Support, IT Helpdesk, Dublin, IT, Investment
Reperio Human Capital Limited acts as an Employment Agency and an Employment Business.