The Role

We are an ambitious, dynamic and fast-growing company and are currently recruiting a self motivated Application Support Lead who shares our passion for technology, innovation and excellence. They will join the Application Support Team and will work very closely with the delivery team.

Job Responsibilities:

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Maintain system uptime and performance, while actively monitoring, logging and responding to production application incidents.
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Drive and lead in analysis and resolution of major incidents and performance issues on production environments
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Expert level Troubleshooting around technical customer tickets and takes ownership to drive remediation and RCA. Works closely with Engineering teams.
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Senior knowledge of product line and related technologies, with deeper knowledge of components assigned to team and dealing with technical Tier II & III support tickets, with deeper knowledge of components assigned to team
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Collect and document stats on application performance, problems and failures with the aim to improve existing processes or creating missing processes for the teams.
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Advise on production Infrastructure including server, database and network; expert in own area
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Invest and research in emerging tools and technologies to advance the teams autonomy
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Leads and co-ordinates development of technical team projects
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Contributes to team decisions and prioritizes of milestones
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Fosters relationships with their team and the wider organisation.

Basic Requirements:

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2-8 years in an Application Support,or Development Support.
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Degree in Computer Science / IT
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Familiar with Windows server environments, Windows and native Services, Console Services, Event Logging, and Viewing
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Working knowledge of SQL DB Programming, querying techniques, SQL and tools
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Proficiency within at least one language (e.g. C#, C++, JavaScript, Java, T-SQL).
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Experience PowerShell or similar scripting experience and application monitoring tools
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Good understanding in Network, Database Management , Operating Systems in software solutions and Lean, Agile and ITIL practices. Applies ITIL best practices
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Cross-Browser Debugging Skills
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Troubleshooting and Problem Management of application framework around Incident, service delivery and, ownership to drive remediation and RCA.

Preferred Requirements:

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Excellent communication skills, problem solver with strong analytical skills and logical thinking
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Works well as an individual and in a team environment,
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Empathetic to customer needs and technical difficulties
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A self-starter, ability to manage own time and workload. Knowledge through independent learning.
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Comfortable presenting.

If interested please contact Joshua with an updated CV

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