Application Support Lead

Job Category:
Software Developer/Engineer, Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Dublin South
Salary Description:
Negotiable
Posted:
04/12/2017
Recruiter:
Gempool
Job Ref:
1111

Our technology solution allows fleet owners to increase productivity, fuel savings and reduce operating expenses. This is accomplished through software focused on real-time GPS-based fleet management and tracking that enables owners an immediate and ongoing ROI with increased revenue, reduced cost and profitable growth.

The Role

We are an ambitious, dynamic and fast-growing company and are currently seeking to recruit a self motivated Application Support Lead who shares our passion for technology, innovation and excellence. The successful Lead will join the Application Support Team and will work very closely with the delivery team.

Job Responsibilities:

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Maintain system uptime and performance, while actively monitoring, logging and responding to production application incidents.
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Drive and lead in analysis and resolution of major incidents and performance issues on production environments
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Expert level Troubleshooting around technical customer tickets and takes ownership to drive remediation and RCA. Works closely with Engineering teams.
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Senior knowledge of of our product line and related technologies, with deeper knowledge of components assigned to team and dealing with technical Tier II & III support tickets, with deeper knowledge of components assigned to team
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Collect and document stats on application performance, problems and failures with the aim to improve existing processes or creating missing processes for the teams.
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Advise on production Infrastructure including server, database and network; expert in own area
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Invest and research in emerging tools and technologies to advance the teams autonomy
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Leads and co-ordinates development of technical team projects
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Contributes to strategic team decisions and determines priorities of major milestones
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Responsible for fostering relationships with their team and the wider organisation.

Basic Requirements:

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2-5 years in an Application Support,or Development Support.
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Degree in Computer Science / IT
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Familiar with Windows server environments, Windows and native Services, Console Services, Event Logging, and Viewing
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Working knowledge of SQL DB Programming, querying techniques, SQL and tools
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Proficiency within at least one language (e.g. C#, C++, JavaScript, Java, T-SQL).
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Experience PowerShell or similar scripting experience and with application monitoring tools
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Good understanding in Network, Database Management , Operating Systems in software solutions and Lean, Agile and ITIL practices.
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Applies ITIL best practices
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Cross-Browser Debugging Skills
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Problem Management of an application of framework around Incident, service delivery and Expert level Troubleshooting with technical customer tickets, ownership to drive remediation and RCA.

Preferred Requirements:

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Must have excellent communication skills to deal with developers and customer care teams
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Excellent problem solver with strong analytical skills and logical thinking
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Works well as an individual and in a team environment, collaborating with other to achieve results
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Works to understand customer needs and technical difficulties
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A self-starter with a proven ability to manage their own time and workload effectively. Enhances own knowledge through independent learning. Guided by and result driven
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Comfortable presenting in front of small groups of individual contributors and leadership.

If interested please contact Joshua with an updated CV

Contact Details:
Gempool
Tel: 01-9052420
Contact: Joshua Buckles

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