Our Client has an immediate requirement for an experience 1st Level Desktop Support Engineer at their Limerick campus. This position will be responsible for providing 1st level support to end users across Europe.

If you are immediate available or available to start with 1 weeks' notice we would be very interested in speaking with you.

Key Responsibilities:

* Logging and resolving tickets within the departments SLA.
* Managing User profiles and hardware for new starters, contractors and people exiting the organisation.
* Updating Active directory profiles and managing user groups and access to shared folders/drives.
* Resolving any hardware related issues e.g. hard drive replacements, OS upgrades, installation of additional software etc.
* Additional project work as required.
* Maintaining documentation to the required standards.

Technical Requirements & Experience:

* 2 - 3 years practical experience in providing technical support to enterprise Level environments
* Extensive experience supporting Microsoft (Windows Server 2003 -2012, Microsoft Exchange and Active Directory).
* Strong communication skills and an ability to translate technical issues in a manner that end users will comprehend.
* Must have a strong awareness of the importance of adhering to department SLA's.

SureCandidate Contact:

For further information or to apply for this position please contact Matthew Duane Rice

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