Technical Account Executive

Spector are looking for a Technical Account Executive to assist and oversee one of key customers’ technical needs. While this role is heavily supported from our main office, it allows for a great deal of autonomy and will best suit an individual that is looking to develop their skills into the areas of Technical Consultancy and Project Management.

As a Technical Account Executive, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience as well as liaise with our internal Technical Project team.

About Spector

Spector specialize in high value rapid response IT support and Technology Risk Mitigation services for the SME market in Ireland and the UK. Our clients cover a wide range of verticals from financial services, healthcare, property and others. We would love to add a smart, client focused individual to our growing, dynamic team who will enjoy good career prospects and the fruits of our growth.

Duties Responsibilities

·         Provide fist line technical support for customers.

·         Prioritise work load in conjunction with our technical and coordinator teams.

·         Assist customers to use products effectively

·         Provide feedback to help identify potential issues and longer term solutions.

·         Maintain a close relationship with key client contacts and make sure that communications are helpful and open.

·         Identify solutions to reduce support costs

·         Analyze customers’ needs and suggest upgrades or additional features to meet their requirements

·         Liaise with the sales department to win new business and increase sales

·         Attend client weekly meetings.

Key personality traits:

·         Excellent communication kills bridging the gap between the technical and plain English

·         Client focused.

·         Improvement minded.

·         Problem solving skills.

·         Team player.

·         Process driven

Experience and Education

·         3rd LevelDegree or Diploma.

·         Knowledge of fundamental networking principals.

·         1-2 years’ experience in technical customer service or helpdesk role.

Salary and Benefits

·         28-32k p.a. DoE

·         Company Laptop

·         Company Mobile Phone

·         Training and certification path.

·         Healthcare

·         Company Bonus Structure

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