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Desktop Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
West Dublin
Dublin West
Salary Description:
Job Ref:

AVANCY OVERVIEW: You will primarily be supporting employees at our corporate clients Blanchardstown site.

TECHNOLOGY OVERVIEW: Level 1 : Active Directory, Windows and Mac OS, PC and Mac hardware, End User support, projects, rollouts, desk moves, imaging, SCCM, Casper, Office 365, application upgrades, Skype for Business, PC Security, testing plans, smartphones.

WHY APPLY: You will be working in our client's large corporate office providing first level support to their internal users in an exciting and fast paced environment.

itContracting are seeking immediate applications for an experienced IT Desktop Support Engineer for our very well-known and very respected international Corporate IT client, this is a long term contract position.

* As a Desktop Support Engineer, you will be tasked with day-to-day support of our end-users and occasionally work on projects also.
* Projects may include items where you need to provide input and planning to meet a goal.
* These projects will include partnerships with other technology groups in the company and testing implementation plans, rollout plans, quality assurance, and execution of rollout.

You should be familiar with:

* Image PC's and MAC's. (Working knowledge of SCCM and Casper)
* Knowledge of Active Directory Users and Computers (ADUC)
* Enterprise Chat Clients (Lync, Communicator, Skype for Business)
* End-User/Client facing configuration of Office 365
* End-User/Client facing navigation of BOX
* Support Triage steps to determine User, PC, Network, or Application
* An absolutely insatiable desire to monitor, update, and manage a ticket queue with the goal of providing timely updates to clients.
* Network Printer installation / troubleshooting
* Confidence working with mobile devices (iPad, iPhone, Android)
* Commitment to care for and update Asset Documentation

1 to 3 Years of Experience and…

* Strong logical thinking, and troubleshooting skills
* Technical expertise with Mac and Windows OS
* Outstanding customer service skills
* Ability to think beyond a task and see big picture goals in projects
* Excellent organizational skills and multi-tasking abilities
* Emphasize on task quality (be thorough, detail-oriented, responsible)
* Work efficiently and effectively without sacrificing quality
* Be a team player with strong communication skills
* Always looking for ways to continue to learn in the environment

Ref: ITC1886

Contact Details:
Tel: +353 51 339900
Contact: Paul Evans

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