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Service Desk Analyst - Level 2

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Dublin South
Salary Description:
Negotiable
Posted:
26/09/2017
Recruiter:
itContracting
Job Ref:
ITC1868

Due to current growth and expansion within Evros we are now seeking to recruit a candidate who will be responsible for providing technical support at both end user and Server level.

Responsibilities

* Working in a growing remote multi-customer multi-technology Service Desk team with procedures based on ITIL Framework and governed by ISO 20000
* Ensuring adherence to critical SLAs at all times
* Desk side and remote desktop support for end users of varying skill levels
* Hardware troubleshooting
* Ms Office Troubleshooting and Support
* Level 2 fault finding with escalation to Third line and external 3rd parties when required.
* Extensive communication and interaction with other teams and peers to ensure customer gets prompt outcome
* Provisioning accounts and equipment
* Manage File Permissions and Access Rights
* Technical Knowledge of Active Directory
* Configuration and Support of Mobile Devices
* Maintain, build and contribute to documentation
* Printer Troubleshooting Level 1 and 2

It would be preferred if the candidate had the following accreditations and experience

* Microsoft Specialist Certification in Windows Desktop Support
* A Microsoft MCP for Client or Server OS
* Comptia A+, Net+
* Full Driver's License

Experience

* 3 years Working in a Technical support environment
* MS Office Support
* Office 365 experience advantageous
* Customer Services
* Excellent communication and interpersonal skills
* Flexible for shift working covering 08:00hrs to 18.00hrs

Key Competencies:

* Oral and written communication skills
* Learning skills
* Customer service orientation
* Problem analysis /Problem-solving
* Adaptability
* Team interaction
* Planning and organising
* Attention to detail

If you would be interested in applying for this role please send a copy of your latest CV to Michal Gawronski at itContracting or call 01 4396811 to discuss further. All correspondence will be treated in the strictest of confidence.

Ref: ITC1868

Contact Details:
itContracting
Tel: +353 1 4396811
Contact: Michal Gawronski

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