IT Service Desk / Professional Services Engineer - to 35K + Package

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
West Dublin
Location:
Various Dublin Locations
Salary Description:
Competitive Salary Offered - see below
Posted:
02/11/2017
Recruiter:
Enclave Technologies
Job Ref:
computerjobs

 IT Service Desk / Professional Services Engineer

Enclave Technologies is experiencing rapid growth in the Managed IT space and currently has a Service Desk/ Professional Service Engineer vacancy for a switched on, high energy self starter who is results driven with exceptional customer services skills.

We require a logical thinker with a positive work attitude and ethic; someone who works hard on a team but can use their own initiative and takes ownership and delivers results.  This position will be best suited to a knowledge hungry individual who is keen to work with an outstanding technical team.

Roles and responsibilities

Service Desk

  • Identifying, troubleshooting and resolving client-side technical problems of moderate complexity.
  • Resolve solutions outside of comfort zone using online resources and team lead assistance. 
  • Contribute technical content and departmental procedures to the Service Desk knowledge base.
  • Trouble shooting Hardware, Software, Networking, DNS, Virtualisation, Office 365. SharePoint, Microsoft Dynamics CRM, Sage 50 issues.

Professional Services

  • In house and onsite configuration and installation of HP PC and Laptops
  • Onsite installation of SonicWall Firewalls and hardening of devices and implementation of security Services
  • Deployment of McAfee AV solutions
  • Set up and configuration of HP ProLiant servers     
  • Hyper V virtualisation
  • Microsoft Office 365 solutions
  • Microsoft Enterprise Mobility and Security deployment     
  • Microsoft OneDrive and SharePoint implementations

Overall

  • Participate in process improvement opportunities.
  • Deliver customer satisfaction by providing a professional service and swift and accurate resolution to all customer issues via remote sessions or onsite
  • Participate in rotating "on call" schedule with other members of the team.

Character

  • Well-groomed, neat appearance
  • Extraordinary interpersonal skills
  • Ability to "read" the customer and modify behaviour/approach
  • Must have excellent communication and customer service skills
  • Logical thinker with excellent problem solving skills
  • Adaptive to change and able to manage stress
  • Able to multi-task across several open cases and manage and prioritise own time
  • Innate aptitude for troubleshooting and fault-finding
  • Ability to adhere to strict process and procedures
  • Not 9 to 5

Technical Skills   - level of skills taken into account based on experience

  • An understanding of switching, firewalls and routing
  • Reasonable server side hardware and software experience
  • Practical understanding of Core TCP/IP networking and networking protocols
  • Understanding of DNS
  • Some LAN/WAN Networking experience
  • Knowledge of Microsoft Windows 2008, 2012 Server, Active Directory
  • Experience with Microsoft Exchange/ O365
  • General knowledge of wireless networking and network security
  • Experience in building PC’s from OS up.
  • Solid knowledge and demonstrated experience using desktop products, operating systems (Win 7, Win 10) and printing

Other

  • 1 to 2 years’ experience in a diverse technology and customer service-focused role 
  • Clean licence

Salary/package

  • Salary up to 35K depending on experience
  • Expenses
  • PRSA Contribution
  • Laptop
  • Private Health Insurance
  • Personal Development Plan

 Please Note the following:

1. Do you live within 1 hour commute from Dublin 12

2. Do you have at least  1 year Network admin/IT Service desk experience

3. Do you have 3 rd level qualification in a relevant technical discipline 



Contact Details:
Enclave Technologies
Tel: 01 424 2222
Contact: Peter Hennessy

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