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Technical Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
North Ireland
Location:
Unspecified
Salary:
€35,000 to €40,000 per annum
Posted:
27/09/2017
Recruiter:
IT Search & Selection
Job Ref:

Technical Support Engineer

Location : Belfast

IT support Specialist required to join a market leader in the medical device industry, based in Belfast. The successful role holder will resolve / escalate technical issues to help ensure maximum uptime of the company products. This person will also work directly with end Customers on Hardware/Software installations, so strong customer facing skills is required.

Responsibilities:

  • The primary focus is around Windows and SQL Server Administration and troubleshooting. 
  • Installation of Server and Client Hardware/Software
  • Interfacing of Medical Devices to a Clinical System
  • Advising Customers on Design Solutions and Workflows
  • Detecting and mitigating potential performance issues and problems before users are impacted
  • Comply with all relevant protocols associated with call logging, service scheduling and other call related activities
  • Proactively manage customer relations with particular emphasis on communication with customers and ensuring customer satisfaction.
  • Active participation in a 24x7 on call rotation (1 week in 4) and occasional work outside of normal business hours required.

 

Requirements:

  • Degree in a related Engineering/Computer Science/IT field is preferred.
  • 3+ years of experience with Windows and SQL Administration.
  • Strong Windows Administration, 2003 and 2008 including Active Directory.
  • Virtual machine technology.
  • SQL Server Administration, Reporting and Scripting.
  • Citrix
  • The candidate has excellent communications skills verbally and written with a focus on customer service.

 

Remuneration:

  • Starting salary of up to 40K depending on experience
  • Pension
  • Life assurance
  • Company car
  • Generous on call bonus

 

Contact Details:
IT Search & Selection
Tel: +353 1 507 9279
Contact: Asal Al

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