Technical Support Engineer

Our client, a multinational Insurance company is hiring a Technical Support Engineer to join the growing team. This is a permanent full time role based in D18 (Beside Green Luas). The Technical Support Engineer will join a team responsible for operational support and project work for internal business users

This is a career making opportunity to join an expanding multinational company and gain practical experience in a diverse number of technologies.

Responsibilities:

• Logging and taking ownership of all incidents, requests and other ticket types requested by the business or end users –through to completion.
• Document issue resolution information and relevant knowledge bases.
• Expand technical knowledge of currently supported IT services with the goal of being able to resolve more challenging tickets on first contact.
• Ad-hoc project work as necessary

Requirements:

Requirements:

• ·         2+ years’ experience in a Tech Support, Service Desk role
• ·         Flexible for shift working covering 8:00AM to 6.00PM and occasional on call work
• ·         Experience with some of the follow technologies:

o   Active Directory, DNS & DHCP/ WINS server

o   Exchange server 2010/ 2013

o   Familiar with the Microsoft Office product suite (e.g. MS Word, MS Visio, MS SharePoint).

o   Some experience with Windows Server 2008 / 2012

o   File and Print server

o   VMWare

o   Antivirus: Symantec/ Sophos and Kaspersky

o   Mobile mail solutions

o   VOIP / Avaya IP Systems

 Remuneration: 

•        €40,000 – €45,000 Salary DOE
•         Health Insurance
•         Pension Contribution
•         Education Assistance
•      Annual Bonus
•        PHI