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Technical Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Unspecified
Salary:
€40,000 to €45,000 per annum
Posted:
27/09/2017
Recruiter:
IT Search & Selection
Job Ref:

Technical Support Engineer

Our client, a multinational Insurance company is hiring a Technical Support Engineer to join the growing team. This is a permanent full time role based in D18 (Beside Green Luas). The Technical Support Engineer will join a team responsible for operational support and project work for internal business users

This is a career making opportunity to join an expanding multinational company and gain practical experience in a diverse number of technologies.

Responsibilities:

  • Logging and taking ownership of all incidents, requests and other ticket types requested by the business or end users –through to completion.
  • Document issue resolution information and relevant knowledge bases.
  • Expand technical knowledge of currently supported IT services with the goal of being able to resolve more challenging tickets on first contact.
  • Ad-hoc project work as necessary

Requirements:

Requirements:

  • ·         2+ years’ experience in a Tech Support, Service Desk role
  • ·         Flexible for shift working covering 8:00AM to 6.00PM and occasional on call work
  • ·         Experience with some of the follow technologies:

o   Active Directory, DNS & DHCP/ WINS server

o   Exchange server 2010/ 2013

o   Familiar with the Microsoft Office product suite (e.g. MS Word, MS Visio, MS SharePoint).

o   Some experience with Windows Server 2008 / 2012

o   File and Print server

o   VMWare

o   Antivirus: Symantec/ Sophos and Kaspersky

o   Mobile mail solutions

o   VOIP / Avaya IP Systems

 Remuneration: 

  •        €40,000 – €45,000 Salary DOE
  •         Health Insurance
  •         Pension Contribution
  •         Education Assistance
  •      Annual Bonus
  •        PHI

Contact Details:
IT Search & Selection
Tel: +353 1 507 9279
Contact: Asal Al

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