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Application Support Team Lead

Job Category:
Analyst (Business/Systems)
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Nationwide
Location:
Kilkenny
Salary:
€50,000 to €60,000 per annum
Posted:
10/08/2017
Recruiter:
IT Search & Selection
Job Ref:

Application Support Team Lead required for well-known Irish multinational based in Kilkenny. The successful Application Support Team Lead will provide day to day management of an Application Support team, while also acting as a technical escalation point for critical support issues.

 

Responsibilities:

  •          Manage the support of SAP and other core line of Business Applications;
  •          Management of Application Support team (Currently 5) – provide procedures guidance, technical issues, work priorities etc.
  •          Determine work requirements & priorities of Application Support team;
  •          Ensure faster closure of tickets through doing follow-ups with support groups and with users;
  •          Mentoring and training of current and new members of SAP Support team;
  •          Serve as an escalation point for critical support issues;

 

Requirements

  •         Bachelor’s Degree in a relevant discipline (e.g. Computer Science, Business or Engineering);
  •          Minimum of 3 years Help Desk experience in leadership/supervisory capacity;
  •          2-3 years SAP or other ERP experience;
  •          Excellent verbal, written, communication skills.

 

Remuneration:

  •          Starting salary of 50-60K
  •          Performance bonus of 10%
  •       5% pension contribution

Contact Details:
IT Search & Selection
Tel: +353 1 507 9281
Contact: Sergiu Durnescu

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